Fundamental Communication Skills for Health Care Staff

This interactive study day aims to provide you with opportunity to:

Explore the individual communication support needs of patients (families) who are facing/dealing with serious or life limiting illness/frailty
Appreciate the different ways people express distress (whether that be anger, upset, anxiety etc)
Gain Top Tips on communication approaches that help you identify and respond to individual distress in a compassionate way

This course is for:

Any care professional who communicates with people affected by serious or life limiting illness/frailty, but not directly responsible for assessment & planning of care or treatment
Examples include: Health Care Assistants, Social Care Staff, Medical Secretaries, Ward Clerks, Support Staff, Porters

Date/Time:

16 September 2025

Duration:

1 day

Considering why communicating in a compassionate manner matters.
Recognising the different ways that people express distress and concerns.
Identifying Top Tips on helpful communication approaches – behaviours and skills that enable compassionate communication when people are distressed (i.e. upset, angry, worried, demanding etc).
Opportunity to identify some related communication situations that feel difficult for you in practice and learn some helpful approaches on ‘what to say’ that is appropriate to the boundaries of your role and supports compassionate communication.

Certificate of attendance