Advanced Communication Skills Training :: Clatterbridge Clinical Education

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Aim

In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to:

Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

This course is relevant for senior/experienced Health & Social Care Professionals, who wish to enhance personal knowledge, skills & confidence in patient, family or colleague conversations that are important or can often feel difficult, complex or highly emotive.

Date and Duration

Date/Time:

7 February 2024 – 8 February 2024

Duration:

2 Day LIVE Online Interactive Workshop:

7th and 8th February 2024

Please note, that 4 weeks prior to the two day live workshop, you will also be required to participate in the following:

2-3 hours of e-learning

A 1-1 meeting with a course facilitators to discuss your learning hopes and needs that we can work through together in exploratory role-play on the workshop days.

Content

Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
Reflecting on what are the communication situations felt to be challenging or complex in practice
Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
Post Course: Certificate of Attendance

Certificate of Attendance