Aim
In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to:
- Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
- Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger
Target Audience
This course is relevant for senior/experienced Health & Social Care Professionals, who wish to enhance personal knowledge, skills & confidence in patient, family or colleague conversations that are important or can often feel difficult, complex or highly emotive.
Date and Duration
Date/Time:
1 December 2025 – 2 December 2025
Duration:
2 Day LIVE Online Interactive Workshop:
1st and 2ns December 2025
Please note, that 4 weeks prior to the two day live workshop, you will also be required to participate in the following:
2-3 hours of e-learning
A 1-1 meeting with a course facilitators to discuss your learning hopes and needs that we can work through together in exploratory role-play on the workshop days.
Content
- Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
- Reflecting on what are the communication situations felt to be challenging or complex in practice
- Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
- Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
- Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
- Post Course: Certificate of Attendance
Certificate of Attendance
Number of Places and Cost
Number of places:
10
Cost:
£850
Venue/Location
Venue:
The Clinical Education Department via Zoom
Location:
Clatterbridge Road
Bebington
Wirral CH63 4JY
United Kingdom
Contact and Application
For further enquiries/register your interest/book a place, please contact the Clinical Education department via email:
ccf-tr.clinicaleducation@nhs.net
Call us on: 0151 556 5790
NB Please only send payment once your place on the course has been confirmed by reply email
Please complete the application form below and return to the Clinical Education Department:
Download application form