In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to

  • Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
  • Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

In the context of communicating with patients, families and/or other professionals, this course is relevant to senior/experienced health & social care professionals, who wish to enhance their knowledge, skills & confidence with engaging in significant communications that may be complex, feel difficult, challenging, or highly emotive.

Date and Duration


See dates and apply


Course dates are booked around the 2-day *LIVE workshops.

The course (based on previous National CONNECTED ACST model) is now fully online using a new blended approach, whilst maintaining its interactive elements.

Course Outline:

2 hrs of ‘bite-sized’ online eLearning  

 A 1:1 meeting with a course facilitators to discuss your specific learning needs. NB: Your 2-day workshop place will not be allocated until you book your 1:1 online

These take place during the 4 weeks prior to the 2-day LIVE online workshops

2-day * LIVE online interactive workshops (via  Zoom) ; facilitated role-play in small groups with actors

Additionally for 2021 course dates, Clinical Education are offering optional group support/clinical supervision ½ day workshop 3 months after the course .

NB You will need study leave; access to laptop/computer or tablet and broadband; a quiet/private space for the workshop time.


  • Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
  • Reflecting on what are the communication situations felt to be challenging or complex in practice
  • Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
  • Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
  • Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
  • Post Course: Certificate of Attendance

Number of Places and Cost

Number of places:





Venue and Location


The Clinical Education Department


The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Wirral CH63 4JY


For further enquiries/register your interest/book a place, please contact the Clinical Education department via email:

Call us on: 0151 556 5790