Advanced Communication Skills Training :: Clatterbridge Clinical Education

Aim

In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to

Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

Any senior health or social care professionals (i.e. Nursing/AHP Band 6 & above, Junior & Senior Medical Roles, Social Workers) whose roles involves difficult or complex conversations as part of assessment or other consultations in the context of serious or life-threatening illness/frailty

Date and Duration

Date/Time:

See dates and apply

Duration:

2 days

(in view of COVID-19 current measures, the actual timing layout of this course is under review. It will aim to be a mix of on-line resources involving independent reading and reflection and live on-line video/audio classroom discussion)

Content

Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
Reflecting on what are the communication situations felt to be challenging or complex in practice
Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups
Pre-course: provision of pre-course workbook
Post course on completion: provision of a handbook and a Certificate of Attendance