In the context of serious or life-threatening illness/frailty, this evidence-based and experiential learning advanced communication skills course aims to provide opportunity to:

  • Explore, share and develop skills, knowledge and confidence in managing aspects of communication in practice that can often feel, challenging or complex
  • Examples might include: information giving (tailoring information to individual need, giving complex information, communicating decisions, breaking bad news); responding honestly and openly to people’s expectations; responding to people who are distressed, including anger

Target Audience

In the context of communicating with patients, families and/or other professionals, this course is relevant to senior/experienced health & social care professionals, who wish to enhance their knowledge, skills & confidence with engaging in significant communications that may be complex, feel difficult, challenging, or highly emotive.

Date and Duration


8 June 2022 – 9 June 2022


2 Day LIVE Online Interactive Workshop:

8th and 9th June 2022

Please note, that 4 weeks prior to the two day live workshop, you will also be required to participate in the following:

 2 hrs of ‘bite-sized’ online eLearning  

 A 1:1 meeting with a course facilitators to discuss your specific learning needs. NB: Your 2-day workshop place will not be allocated until you book your 1:1 online



  • Considering the evidence-base to why and how specifics of a person-centred approach to communication can enable effective communication and positively influence outcomes
  • Reflecting on what are the communication situations felt to be challenging or complex in practice
  • Identify communication behaviours known to hinder, and those known to help, the effectiveness of communication
  • Opportunity to gain knowledge, confidence and skills of helpful approaches/strategies by working on individual challenging communication aspects, as part of facilitated role-play supported in small groups.
  • Pre-course: eLearning & downloadable handbook, plus a 1:1 with course facilitator to discuss/identify your personal needs & role-play requirements.
  • Post Course: Certificate of Attendance

Certificate of Attendance

Number of Places and Cost

Number of places:







The Clinical Education Department


The Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Bebington, Wirral, Merseyside CH63 4JY
United Kingdom

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Contact and Application

For further enquiries/register your interest/book a place, please contact the Clinical Education department via email:

Call us on: 0151 556 5790